Please send me my ticket.

I have a problem and need your help.
I have purchased Swiss pass(2nd class, adult, 3days) from on 6th, May. But I didn't get the ticket yet.
I am sorry but I don't know my order number.
At that time, the site showed that I can get the ticket by E-mail as soon as I click "Book now".
However long I wait, no ticket came.

I have known from that I purchased it from raileurope.
And she says that you can help me.

Please send me my ticket.

1 person has
this problem
  • Jeff (Official Rep) May 15, 2015 15:26

    I'm sorry, however, we are not able to assist with specific orders through this medium. For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-800-622-8600 or by sending an email to

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. If you don't have your booking number, please include your name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now.
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