Print at Home Ticket Link Broken. Need tickets ASAP. Please help

I just purchased rail tickets and the print at home ticket link to print my tickets doesn't work. It says the page no longer exists. I need these tickets for travel in 24 hours. I have a booking number and ticket reference number. Help!
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  • This reply was removed on 2018-06-15.
    see the change log
  • Jeff (Official Rep) June 15, 2018 14:02
    HI Sara,

    Speaking that "ticket reference" code (PNR code) is actually all you need to do to board.

    Your train from Venice to Florence is an Italo train and Italo trains are unique in that they are 'ticketless'. When purchasing Italo tickets on our website, they will be identified as being 'Print at Home' during the checkout; however, it is actually the case that these are 'ticketless'. All you need to board an Italo train is a valid ID or passport and the PNR code for your reservation, which we email you after your order is processed. With Italo trains, you may only want to print out that email just as a way for you to have and remember the PNR code (if you don't happen to write it down elsewhere).

    Please note, we are generally not able to assist with specific orders through this forum. Additionally, this post will have to be removed from the messageboard. With this being a public forum, posts containing booking numbers, email addresses, or any information that we would classify as 'personal information' are removed for security purposes.

    If you have additional questions about your order, you would have to call us during our business hours at 1-800-622-8600 or 1-847-916-1028. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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