Rail Europe won't let me book Zermatt to Paris

I am attempting to book a train from Zermatt to Paris for 2 passengers. When I click "buy now" on the itinerary I want and fill in the passenger details, I get the following booking error: please enter at least one product and one passenger to proceed.

I just booked another ticket a few hours ago on here and I tried buying another one with no problems. Seems to be only when I try to buy Zermatt to Paris
1 person has
this problem
  • Jeff (Official Rep) July 03, 2017 18:54
    Hi Charlie,

    I'm very sorry if you have been encountering problems trying to book these tickets. However, we are not able to replicate this error. Therefore, you should just be able to click 'Select' on a fare, enter your name, and click 'Add to Itinerary'. If you are still not able to submit the order, please call us. We can be reached at 1-800-622-8600 or 1-847-916-1028. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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