I’m concerned

Italy Rail Pass - Problems Booking Reservations in July from Venice to Florence, Florence to Naples, Naples to Rome, and Rome to Milan

I recently purchased 5 Rail Passes for Italy. I am attempting to book reservations for several trains on different days in early July 2019. Venice to Florence, Florence to Naples, Naples to Rome and Rome to Milan. I am clicking off the type of pass we have when attempting to retrieve available train reservations but when I do so I am only getting standard fare amounts, not the smaller fee amounts of $12 for a reservation. - Can someone explain why I am not available to book any segments online (I've tried a combination of days and times)? - Are reservations for Italian Rail Passes not available to be booked online? I know they are available as I have looked directly on the train websites.- Do I need to wait until I receive my passes in the mail to book/is there some type of booking number I need to input?Kinda lost and a little worried/frustrated. I would have booked these segments separate and direct had I know this would have been this complicated.Thanks for the help!
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  • Jeff (Official Rep) April 08, 2019 20:29
    Hi Jennifer,

    Rest assured, your Eurail Italy Pass is valid on these routes. You just have to be sure to take one of the trains operated by the national rail network of Italy. On these routes, Eurail Passes are valid for any Frecciarossa, Frecciargento, or Frecciabianca, or IC (InterCity) train. For such trains, I do show the passholder reservation costs are displaying for dates in July. Generally, reservable trains in Italy can be booked once within 120 days of an intended departure date.

    For any Italo trains on these routes, regular ticket costs are what is going to display, because these are privately operated trains for which rail passes are not valid.

    In addition to the Eurail Italy Pass, reservations are required on the trains from Venice to Florence, Florence to Naples, Naples to Rome, and Rome to Milan. You do not need to wait until you have the rail pass to book the reservations. It is recommended that reservations be purchased in advance, before leaving for Europe.

    Venice to Florence with a Eurail Italy Pass

    From Venice to Florence, you would take a Frecciarossa, Frecciargento or IC train. For travel with a rail pass, you would purchase reservations from Venice to Florence by searching the route on our homepage (www.raileurope.com), checking the box that says ‘I have a rail pass’, and then indicating the type of rail pass with which you'll be traveling (i.e. a ‘Eurail Italy Pass’).

    Florence to Naples with a Eurail Italy Pass

    From Florence to Naples, you would again take a Frecciarossa, Frecciargento or IC train. For travel with a rail pass, you would purchase reservations from Florence to Naples by searching the route on our homepage, checking the box that says ‘I have a rail pass’, and then indicating the type of rail pass with which you'll be traveling (i.e. a ‘Eurail Italy Pass’).

    Naples to Rome with a Eurail Italy Pass

    From Naples to Rome, you would take a Frecciarossa, Frecciabianca, or IC train. For travel with a rail pass, you would purchase reservations from Naples to Rome by searching the route on our homepage, checking the box that says ‘I have a rail pass’, and then indicating the type of rail pass with which you'll be traveling (i.e. a ‘Eurail Italy Pass’).

    Rome to Milan with a Eurail Italy Pass

    From Rome to Milan, you would take a Frecciarossa, Frecciabianca or IC train. For travel with a rail pass, you would purchase reservations from Rome to Milan by searching the route on our homepage, checking the box that says ‘I have a rail pass’, and then indicating the type of rail pass with which you'll be traveling (i.e. a ‘Eurail Italy Pass’).
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  • I can only see the reservation prices when looking for individual tickets, not when I am searching for my family of 5 (2 adults, 2 youth and 1 child). Still only getting standard prices. Guess I will keep trying.
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  • Here is an example of my search. I have the rail pass clicked off, I am using Chrome, and no pass holder fee options ever display. I have tried searching different segments of my trip, different, days, times and have even tried searching for less people in my party. Nothing seems to work and I am only getting the standard fare option. Any other ideas?

    • Jeff (Official Rep) April 09, 2019 16:49
      I see what you mean now. When I initially tested these routes, I tried other dates in July for only 1 passenger, and they worked fine. However, there does appear to be an issue displaying passholder fares for trains from Venice to Florence on that specific date of July 13th, and there also appears to be a separate issue whenever you do a search for a party of 5 (for any of these routes, on any date).

      Since your specific requests are not able to be booked online, please send an email to customercare@raileurope.com for assistance and explain the issues you've been experiencing. In the email, please mention the specific dates you want to make each trip and reiterate the number of passengers in your party.

      We're sorry for the problems. This is an unusual one. I'm not sure why it would be doing this.
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