I’m PO'd

Rail Protection Plan has some hidden limits....

RailEurope RailPass, during this latest France Rail Strike obviously is not within the control of an individual, why does the RailEurope convey a supposed non-coverage of Rail Strikes in my latest effort to request some credit, when my whole RailTravel Plans were dashed, is being denied..? Although it is listed as being covered, your customer support claims not, rather abruptly...? This after being ignored for 3 weeks...!
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this problem
  • Jeff (Official Rep) July 06, 2016 21:19
    Hi Brian,

    I wouldn't be able to assist with your specific order through this medium, but I can tell you that the provision of the Rail Protection Plan regarding strikes does not apply to rail passes. The strike provision can only apply to tickets.

    Our website explains what the Rail Protection Plan is and what it covers where it is presented as an option during the checkout process when placing an order. For the same information, you can click here: https://www.raileurope.com/about-us/rail-europe-policies/raileurope-rail-protection-plan-policy.html.

    Once a rail pass has been validated for use, it becomes non-refundable, and the Rail Protection Plan is not able to be applied to partially used rail passes, even in the case of a strike.

    If you have questions relating to your specific order, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence.

    With this being a public forum, we do not advise posting booking numbers or any other information that we would classify as 'personal information', such as email addresses or phone numbers. Any posts containing such information are removed for security purposes.
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