I’m confused

Receive a failed link

I receive my booking number through email. But when I try to print out my tickets by clicking "your travel documents". The link couldn't be found and it shows "DNS_PROBE_FINISHED_NXDOMAIN" on my webpage. How can I get my pdf e-ticket?
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  • Hi,

    I'm sorry you haven't been able to print your tickets. We are not able to assist with specific orders through this forum. If you have questions about a specific order you placed, you would have to call us at 1-800-622-8600 or send an email to customercare@raileurope.com. If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 48 business hours to receive a reply to email correspondence. Therefore, if you need more immediate assistance, you would have to call us. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.
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