I’m Frustrated, sad, anxious!

Recent Booking - Upgrade Confirmation Issue

I booked a reservation for my clients on 4/28/15 in Premier Class. They are leaving in two days. Last week we upgraded their tickets to Club but I have not received the upgrade confirmation to date and they leave in two days. I have called and been on hold for almost an hour. I finally left my number and according to the system will be called back in 2 and a half hours. I need assistance and tried Live Chat which is almost like rocket science. Each time I clicked on it, it took me to the reservation page which is not what I am wanting to do. Please help!!!!! I need to get this resolved as soon as possible.
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  • Jeff (Official Rep) May 12, 2015 15:32
    Hi Gail,

    We apologize if you have not received the confirmation for an order you placed. However, we are not able to assist with specific orders through this forum. To make an inquiry regarding a specific order you placed, you would have to call us. You can reach us at 1-800-622-8600.

    As we're in the midst of the busy travel season, there may be substantial hold times. We apologize for any inconvenience.
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