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Refund Request.

I purchased and prepaid tickets to travel from Arnhem-Netherland to Paris Charles de Gaulle. but there was a national transport strike for the trains systems. I called and I was told to return the tickets for a refund when I got back home. I did that on 7/18/2018 but I never got an answer to my written request. I called about 25 times and their system is not taking phone calls. I sent a request on their website without any response of any kind.
I think this company is a scam company and I am going to see what recourse I do have to exercise to get my refund
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