Reservation Problems

The past 3 days we have been trying to make a reservation on this website and an error message has occurred each time we have been on it. We contacted an an agent using the live help assistance and she told us that an agent will contact us shortly which they never did. We called the 1800 number and waited for over an hour with no agent picked up. We are traveling to Europe soon and just want to get our reservations booked so we can stop worrying about this. If anyone can help this would be appreciated.
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