I’m nervous

Reservations in Europe?

I just bought my pass and did not fully understand how it was meant for those traveling ahead. I leave in 4 days for Europe. Can we make reservations in Europe? Do they have to be sent to the United States? One of my trains must have a reservation and I'm worried if I have to send it to the US it won't make it before I leave. ANy help would be appreciated!
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  • Jeff (Official Rep) July 05, 2013 17:48
    Hi Katie,

    Generally, it is recommended that reservations be purchased in advance, prior to departing for Europe. Reservations can be purchased at the stations in Europe, but we wouldn't recommend waiting until that close to a departure in many cases. This time of year especially, there are many reservable trains that sell out quickly.

    Reservations for most trains are physical documents that would have to be shipped to you. Any order placed on our website takes 24 to 48 business hours to be processed in addition to the time it takes to ship the documents; an additional 2 to 3 business days to be shipped if the option of standard delivery is chosen or an additional 1 business day if the option of express delivery is chosen.

    Therefore, if you need the documents by tomorrow or within the next couple days, then you would have to call us to place your order and request overnight delivery. By calling us, you would be able to bypass the potential 24 to 48 hour processing time and ensure that your order is able to be shipped out as soon as possible, so you can receive it in time. The last shipment on any given weekday leaves our office at 6:30p ET. You can reach us at 1-800-622-8600. Our current hours are 9:00 AM to 8:30 PM ET Monday to Friday and 9:00 AM to 5:00 PM ET on Saturday and Sunday.
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  • I’m CONFIDENT ANd EXICTED!
    Jeff I called customer service and talked to Glenn... You guys rock the overnight sending of things! Thank you!
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