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I’m puzzeled

Seating explanations requested

I have a reservation for comfort class. Have I been assigned a seat or do I have to select? Can I confirm that the seat is forward facing? Are any seat restricted as to the reclining position due to position on the coach? Is the meal service described in comfort class included in the price of the ticket?
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  • Hello Gayle, yes our system will assign you a seat and you should see the seat number on the ticket that you will receive. It is not possible to request a front facing seat as we do not have the information from the railroads. Once you are on the train, if you don't like the position of your seat you can ask other passengers if they don't mind exchanging seats with you. It is done all the time in Europe...
    The ticket does not include the meal, you will receive a specific voucher with your ticket.
    Have a great trip!
    Fred
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  • Jeff (Official Rep) March 14, 2012 19:37
    Hi Gayle,

    I think I may see your order in our system. If it is tickets for the AVE high-speed train from Barcelona to Madrid that you purchased, then a meal is actually included with your ticket and will be served to your seat.
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