I’m excited & a little confused!

Spain in 1 week! Madrid-Valencia, Valencia-Seville (thru Madrid), Seville-Cordoba, Cordoba-Toledo, Toledo-Segovia, & Segovia-Madrid

Am I eligible for a group discount if buying a Spain rail pass for 4 people (ages 53 yrs., 21 yrs., 21 yrs., & 17 yrs.) but only 3 of us will be traveling on the first leg of the trip?
We plan on traveling from Madrid to Valencia; then to Seville (thru Madrid); then onto Cordoba; then Toledo; and lastly Segovia & ending in Madrid in one day. It looks like the Rail Europe Spain pass is the less than the Renfe pass . Am I correct?
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  • I am still awaiting over 600 euros this company took from my credit cards with no tickets, not being helpful at all. 4 weeks waiting, ruined my holiday
    • Jeff (Official Rep) June 09, 2016 18:11
      Hi,

      We've offered to help you in your previous posts. If you attempted an order with us, please email us at customercare@raileurope.com, so that we can look into the situation. In the email, please include the booking number for the order, as well as your full first and last name.

      If we didn't actually sell you anything, then the charges you're referring to could only be 'pre-authorization holds'. When an order is attempted on the internet, a pre-authorization hold is put on the credit card just to verify the funds. If you had an order that was never finalized, nothing would have actually been charged to your card. In such instances, the pre-authorization holds do appear on bank statements, and a bank statement would even show the amount of the pre-authorization hold as being deducted from the total account balance. However, you can rest assured that no actual funds were charged and that the pre-authorization holds will drop off and disappear within a matter of days.
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  • Jeff (Official Rep) June 09, 2016 17:55
    Hi Jennifer,

    For your particular itinerary, yes, the Eurail Spain Pass would be the more economical option (instead of the Renfe Spain Pass). In looking at your itinerary, it appears as though you'll have 6 separate days of rail travel; however, the Eurail Spain Pass does not offer a 6 day option or even a 7 day option. Therefore, to be covered for all 6 of your 'travel days', you would just need to purchase the 8 day option of the Eurail Spain Pass. Otherwise, you actually might want to consider purchasing the 5 day option of the Eurail Spain Pass instead and then just getting a regular point-to-point ticket for that final leg of your trip from Segovia to Madrid.

    For the Eurail Spain Pass, you would click here: https://www.raileurope.com/rail-ticke....

    With this pass, there is a discounted rate called the 'Saver' rate for when there will be multiple passengers traveling together at all times. You could have 3 passengers traveling without the 4th; however, to be eligible for the Saver rate, all members of your party would have to be present at the time the pass is validated for first use. If that isn't possible for you, then you would have to purchase the pass at the regular rate, and it would still be a more economical for your itinerary than the Renfe Spain Pass.

    Additionally, many of the trains you'll be taking will require reservations supplemental to the rail pass. For travel with a rail pass, you would purchase reservations by clicking the 'Seat Reservations' tab on our homepage (www.raileurope.com), entering the route, and indicating the type of rail pass with which you'll be traveling (i.e. a 'Eurail Spain Pass').

    When booking passholder reservations for trains in Spain, I would recommend that you choose the specific hour for each set of departures you wish to view. For example, if you want to view trains departing during the 1 o'clock hour, adjust your preferred departure time specifically to '01 pm' rather than keeping it at '08 am' and clicking the 'Later Trains' button to view more options. This is because, due to an error, our website will only display the actual 'passholder' rates (reservations) for the first 4 or 5 departures in the results that turn up, with regard to searches for trains in Spain.

    Madrid-Valencia

    From Madrid to Valencia, there are direct AVE trains. These trains do require reservations in addition to the Eurail Spain Pass.

    Valencia-Seville

    There is a direct train from Valencia to Seville. If its schedule doesn't work for you, then you can just do the connection via Madrid instead. In any case, the direct train from Valencia to Seville would require reservations, as would trains from Valencia to Madrid and Madrid to Seville.

    However, passholder reservations for the direct train on this route are not able to be booked on our website at this time, due to an error. Therefore, if our website only quotes you the regular ticket costs for this particular train, you would have to call us, and we would be able to issue you the correct reservations. We can be reached at 1-800-622-8600. Our current hours are 8:00 AM to 7:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays.

    For the option via Madrid, you would just have to piece together the connection on our site by doing a separate search for each segment. Therefore, you would do one search for trains from Valencia to Madrid and another search for connecting trains from Madrid to Seville.

    Seville-Cordoba

    From Seville to Cordoba, there are direct trains. Running this route are AVE trains, Avant trains, Alvia trains, and Media Distancia (MD) trains. On all of these trains, reservations would be required in addition to the Eurail Spain Pass.

    Cordoba-Toledo

    There are no direct trains from Cordoba to Toledo. A connection from Cordoba to Toledo would still involve changing trains in Madrid along the way. The trains from Cordoba to Madrid and Madrid to Toledo both would require reservations in addition to the pass. Trains from Cordoba to Madrid are AVE trains, Alvia trains, and Altaria trains. Trains from Madrid to Toledo are Avant or AVE trains.

    When booking the reservations for this trip, you would just have to piece together the connection by doing a separate search for each segment. Therefore, you would do one search for trains from Cordoba to Madrid and another search for connecting trains from Madrid to Toledo.

    Toledo-Segovia

    A connection from Toledo to Segovia would also involve changing trains in Madrid along the way. To get from Toledo to Madrid, you would take one of the Avant or AVE trains on which reservations on which reservations would be required in addition to your Eurail Spain Pass.

    The trains from Toledo to Madrid arrive into the Atocha station (Puerta De Atocha). There are Alvia and Avant trains to Segovia that depart out of the Madrid Chamartin station and only take about 30 minutes, but these trains arrive into the station in Segovia that's outside of the city, away from where the main points of interest are. Therefore, even though they take much longer, you might want to take one of the slower regional 'Cercanías' trains that depart right out of the Atocha station. The Cercanías trains take about take about 1hr20min longer than the Alvia/Avant trains out of Chamartin and make many stops en route, but you wouldn't have to do the commute from Atocha to Chamartin and you'd be arriving right into the heart of Segovia.

    The Cercanías regional trains from Madrid to Segovia don't accept reservations, so the Eurail Spain Pass is all you would need to board. The schedules for the Cercanías trains are not able to be viewed on our website. Therefore, if you'd like to inquire about these particular schedules, you would have to call us.

    Segovia-Madrid

    If you go with the 5 day option of the Eurail Spain Pass, then you would have to purchase regular tickets for this last trip of yours from Segovia back to Madrid. Tickets for the Alvia and Avant trains from Segovia to Madrid can be purchased on our website, and tickets for one of the regional Cercanias trains from the Segovia town center to Madrid can only be purchased locally when you're there.

    You would purchase regular tickets on our site (for one of the Alvia or Avant trains) by doing a search for the route right on our homepage (www.raileurope.com) and clicking 'No' where it asks "Are you traveling with a rail pass?".

    If you go with the 8 day option of the Eurail Spain Pass, then you can just use the pass to take one of the Cercanias trains from the Segovia town center back to Madrid. Once again, these trains don't accept reservations, so the rail pass is all you'd need to board.
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