Travel on night train from Geneva to Barcelona with a Swiss Pass?

I have a party of 4 and want to buy Swiss Saver Passes (2nd class for 5 consecutive days starting 5/17). In addition, we need T4 passes on the Elipsos train/hotel from Geneve to Barcelona for May 21st. I have been trying to buy both tickets at the same time (so as to get the discount) on your website but I keep getting the same answer "contact customer service". I called several times but couldn't reach your "live support" so I emailed my questions the other day and yet no answer. Could you please advice me how to book these tickets asap? Thank you!
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  • Hello rpn,
    The Elipsos train/hotel from Geneva to Barcelona Franca does not run every day. Please try again with another date.
    Thanks
    Fred
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  • Jeff (Official Rep) March 19, 2012 20:16
    The night train from Geneva to Barcelona operates on Mondays, Wednesdays and Fridays, so it will be operating for departure on May 21st, which is a Monday. However, this train is currently not able to be booked on our website. Generally, you can purchase the reservations on our website by clicking on 'Book a Reservation for Your Pass' on the homepage, however, the reservations on the night train from Geneva to Barcelona are not able to be booked there at this time. Therefore, to purchase reservations on this train, you would have to call us at 1-800-622-8600. Our current hours are 9:00 AM to 7:30 PM ET Monday to Friday and 9:00 AM to 5:00 PM ET on Saturday and Sunday.

    Accommodations on this train can sell out very quickly, so I would just recommend that you call to book your reservations as soon as possible.
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  • Hi Jeffrey.
    Thanks for trying to help me here. I have actually spoken to one of your your co-agents and I was told that due to Railway repair that's scheduled to take place in May, ticket sale for the Elipsos train is temporarily suspended. Do you mind double checking this information and reply to me as soon as you can? I'm getting a bit nervous of not having the tickets yet because we have a cruise to catch on May 23rd ....which means we may end up buying plane tickets instead. Thanks again.
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  • Jeff (Official Rep) March 21, 2012 20:51
    Hi,

    According to the train operator in Europe, the night train from Geneva to Barcelona will be operating for departure on May 21st. However, I do show now that its May schedules have not yet been loaded into the international booking system by the train operator, even though this is a train that can generally be booked at any point within 90 days of an intended departure. Previously, our system was giving me an indication that the train would be able to be booked for the indicated date.

    Until the train operator loads the schedules for May into the international booking system, it is not possible to book tickets on this train. Please continue checking our website periodically to see if the train has been loaded. Once you see it appear on our site for the requested date under 'Book a Reservation for Your Pass', you can go ahead and place your order.

    I apologize for any confusion.
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  • As of December 9, 2012 the direct overnight service between Barcelona and Switzerland is no longer in service.
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