Swiss Pass to border of Italy

Hi, We are purchasing 4 day Swiss Flexi family card 2nd class and want to know:

1) We will go from Bern to Milan.
Where is the end of the Switzerland border, as we would then need to buy a ticket for that portion of the trip? Or do we just request bern to milan and say we have a Swiss pass?

2) the raileurope search facility does not allow for us to enter 2 adults and 2 children, it only seems to cater for adults, when specifying Swiss pass in the search criteria
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  • Jeff (Official Rep) June 04, 2013 15:21
    Hi Carol,

    With the Swiss Pass, you would be able to purchase your tickets on a direct train from Bern to Milan at what is known as the 'Passholder 3' rate. The Passholder 3 rate is a special rate that was created to allow passengers in possession of a Swiss Pass to take direct trains between certain cities in Switzerland and Milan at a discounted cost, even though the train would be traveling through Italy.

    To ensure you are purchasing the tickets at a Passholder 3 rate for a direct train from Switzerland to Milan, you would take the following steps:

    1.) You would do a search for trains from Bern to Milan under 'Book your Rail Pass Reservations' and indicate the type of pass you are traveling with when prompted (you would just type 'Swiss Pass').

    2.) You would then locate a direct train from Bern to Milan and click on 'View' listed with the costs that are shown for your preferred train.

    3.) After you've clicked on 'View', you would then refer to where it says 'Ticket Flexibility'. Underneath 'Ticket Flexibility', you may see 3 options: 'Non Flexible', 'Semi Flexible' and 'Fully Flexible. You would click 'Read More' next to each of these options until you see the fare titled 'Trenitalia International Train Passholder 3'. Generally, the Passholder 3 rate would be found under the 'Semi Flexible'.

    4.) Be sure the option labeled as 'Trenitalia International Trains Passholder 3' is checked, and then click 'Select' to proceed and add it to your shopping cart.

    Other connections from Bern to Milan involve changing trains once in Brig or Zurich along the way. For such a connection, you would be able to use your Swiss Pass to take a train from Bern to Brig or Zurich, and then you would be able to purchase tickets at the Passholder 3 rate (as described above) for a train from Brig or Zurich to Milan.
    • Hi Jeff, We dont see where you book these tickets. We went to raileurope.co.za and the only thing that mentions about book train ticket is find a point to point ticket. That then has a link "i have a rail pass'
      Then we click on that and get book a seat reservation. We then said we have a swiss pass, but the only option it gives you is for travellers total, which we put in 4, (2 adults and 2 children) and then search. It then gives the reduced fare for that ticket. When you click on fare details it tells you 4 times 2nd cl pass holder 3 adult, and goes on to explain purchase conditons. If you click on that ticket and add to cart, it only comes up with 4 adults and not the children.
      Can you plse help, as we would like to book asap.

      thanks for all your help so far.
      regards,
      Carol
    • Jeff (Official Rep) June 11, 2013 14:24
      Hi Carol,

      This messageboard is for the United States-based seller of European train tickets and passes for North American countries. Our websites include www.raileurope.com for the United States, www.raileurope.ca for Canada, and www.raileurope.com.mx for Mexico. We are generally not able to sell to residents of countries outside of North America, due to local restrictions.

      You stated that you went to www.raileurope.co.za, which is for a separate agent in South Africa. If you happen to be from South Africa, then that website is where you would purchase tickets; however, we would not have any information about how to book there or what they offer. If you are from South Africa, then I would recommend looking for a 'Contact Us' link on that webpage to submit your questions.

      If you are from a country in North America, then you would refer to one of the websites I mentioned above for the United States, Canada, or Mexico respectively, and my directions I replied to your initial question with above will apply.
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  • Jeff (Official Rep) June 04, 2013 15:25
    With the Swiss Pass, children under the age of 16 (15 and under) can travel for free. For them to travel free, we would issue 'Swiss Family Cards' or else you can pick one up at rail stations in Switzerland, where they are widely accessible.

    You would be issued the Swiss Family Cards just by entering the number of children in your party from the drop-down menu under where it says 'Children (15 & under)'. Once you indicate the number of passengers traveling and that there are children, a question would appear that says 'Special prices are offered for 2 or more travelers. Is everyone in your party traveling together at all times?'. If you click 'Yes', then the option for the Swiss Family Card would appear right below it with the question 'Are all of the children in your party always traveling with at least one of their parents or legal guardians?'. Just make sure the box is checked next to this question, and you would be issued a Swiss Family Card with your purchase.
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