System failed to log me in twice in order for me to pay for my ticket and now found I have been billed for 3 tickets on the same train.

Dear Rail Europe
I intended to make a single journey booking from Munich to London on 1st Sept 2013 at 0600 making the booking today (14 July 2103) at 1730 UK time. I selected the journey ticket, added my name and details and then tried to log in twice to pay but the system did not recognise me. I requested a password change and then tried to log in again. Still no luck. I then clicked to pay as a guest. At no point did I request 3 of the same tickets on the same train. On the pay screen the details in the top right hand corned specified the price of one ticket. When I received the receipt and the etickets I found I had been billed for 3 tickets. This was not specified to my knowledge at the time of booking.
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  • Jeff (Official Rep) July 15, 2013 20:22
    Hi Vince,

    Please note, this messageboard is for the United States-based seller of European tickets and passes for North American countries. We are not able to sell to residents of countries outside of North America, due to local restrictions. Residents of countries outside of North America would have to book through an affiliated agent in their own country. If you are from the United Kingdom, you would have likely booked through an agent there. I would recommend referring to for contact information, as that is likely the website you attempted placing your order on.

    If you did attempt placing your order on our website (, then you would be able to receive proper assistance by sending an email to In the email, please include the full names of all passengers in your party, as well any booking number you might've received.
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