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Terrible Customer Service

Hello all, I need an immediate assistance with my booking. There is no answer from Rail Europe contact form, no answer through the email, their Facebook "chat" (which is definitely a bot) is useless. The only phone number, which apparently appear only here, refers me to a close office. Does anyone has an idea of how to connect Rail Europe? what a terrible customer service.
Thank you in advance.
1 person has
this question
  • Dave (Official Rep) August 14, 2018 14:59
    Hello Tzufit,

    You have contacted the North American branch of Rail Europe, which is If you have placed a booking specifically on this website, send an email to with your booking number and inquiry and we will be happy to assist you. If you are not from North American you most likely booked with based in India and would need to contact them directly. It's also possible you booked directly with a train company in Europe, in which case you must contact the point of purchase.
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