Urgent help needed!

booked a ticket using our account and the account is linked to an email address which no longer works so I can't access the ticket.

Can you help?

Booking number is AG-31664112-V3W3

Thanks Olly
1 person has
this problem
  • Jeff (Official Rep) May 27, 2015 21:25
    Hi Olly.

    I'm sorry, however, we are not able to assist with specific orders through this medium.

    For us to be able to answer questions regarding a specific order, you would have to contact us either by calling us at 1-800-622-8600 or by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence. Therefore, you might want to call us, especially if your departure is soon from now.

    In the meantime, your post will be removed from this messageboard. With this being a public forum, we don't advise sharing order numbers here or any other information we would classify as 'personal information'. Any posts containing such information are removed for security purposes.
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