I’m Frustrated

Trouble printing tickets.

I am at the train station in the UK and unable to print my tickets. It seems the PNR # is not provided. The ticket agent said I needed to contact Raileurope. I also want to do an exchange.
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  • Hi Donnette,

    Please contact us at 800-438-7245 and one of our travel consultants will be able to assist you. Please note that you will need the PNR # from your invoice, not the booking number, to print your tickets at the kiosk at the station. Once printed you can change the date and time of your ticket providing the ticket is exchangeable.

    Due to sensitive information, we are not able to provide you with the PNR # through this site.

    Thank you,
    Jen
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