I’m sad

two payment and two booking number !

let me tell you what happens

i was going to book a trip from Madrid to Cordoba for 7 passenger
in the payment step, the internet is disconnected

so i do the booking again , because i think the previous booking did not complete

the problem is now i have two booking payed already for the same passengers!

notice: i do the steps to refund the payment but an error page is shown.

what can i do for that ? it is 330 euro !
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  • Jeff (Official Rep) May 30, 2017 17:13
    Hi,

    I’m sorry, as we are not able to assist with specific orders through this forum. If you need to check on a specific order you placed, you would have to call or email us. We can be reached at 1-800-622-8600 or 1-847-916-1028. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays. Otherwise, the email is customercare@raileurope.com. If you send an email, be sure to include any booking number you might have received, as well as your full first and last name.
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