Unable to make seat reservations with my rail pass

I'm trying to make some seat reservations with my 2 country rail pass but unable to do so on the website. I called earlier this week and agent said you're trying to fix the problem. What's going on and when can I expect to be able to do this?
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  • Jeff (Official Rep) March 26, 2018 14:13
    Hi Denise,

    What are the reservations you're trying to book?

    With regard to trains in Italy, passholder reservations are currently not able to be booked on our website. If you need to purchase reservations for a train in Italy you would instead have to call us. We can be reached at 1-800-622-8600. Our current hours are 8:00 AM to 6:30 PM CT Monday to Friday and 8:00 AM to 4:00 PM CT on Saturdays. Generally, trains in Italy can only be booked once within 120 days of an intended departure date.

    We hope to have this fixed soon, but there there is no actual word on when. We apologize for any inconvenience.
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