I’m Frustrated

URGENT!!!Duplicated booking issue

Duplicated booking issue

I find 2 booking registration email for same date/time and destination . The 2 booking registration is 31497441 & 31497979.

I booked the ticket online and confirm the payment. However,the blank page is shown upon I clicked the confirm button. The blank page keep loading for few mins and no confirmation message. I think the booking is not confirmed, then I go to another PC and use another email acct to book . This time , the confirmation page is shown. However, find 2 booking registration emails. The booking is duplicated .

Pls urgently help remove the initial booking - 31497441, I am not aware this booking is registered becoz the website didn't show any confirmation message and just showing blank page. Pls keep my 2nd order 31497979.

Pls kindly handle urgently and confirm of the booking can be removed.

regards ,

Sarah Au Yeung
Contact no: 852 93450509

Sent from my iPhone
1 person has
this problem
  • Jeff (Official Rep) May 19, 2015 18:15
    Hi Sarah.

    Please note, both of the booking numbers you provided are not valid booking numbers of ours. Therefore, it is likely that you attempted these orders through a different vendor entirely. As it is, you have contacted the United States-based seller of European tickets and passes for the North American market. We are generally not able to sell to residents of countries outside of North America, due to local restrictions. Residents of countries outside of North America would have to book through an affiliated agency in their own country or region. If you happen to be from a country outside of North America, then it is likely that you would've placed your orders through a vendor that services your specific country or region, and they would be who you'd have to contact for assistance. For a list of agencies that service other parts of the world, you can refer to www.raileurope-world.com.

    In the meantime, your post will be removed from this messageboard. With this being a public forum, all posts containing booking numbers or any other personal information are removed for security purposes.
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