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Was successful at purchasing France Rail Pass and making reservations. However, when I added reservations again, I was charged entire ticket

Purchased a France Rail Pass and made reservations at the same time. Transaction was successful Paris - Bordeaux TGV. However, when I attempted to add reservations only for an additional trip for my family Paris Poitiers TGV, I was charged full price tickets even though I only requested reservations with my France Rail Pass. Help please.
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  • Jeff (Official Rep) June 19, 2013 18:20
    Hi Raynard,

    After you add the pass to your shopping cart, you would click 'Continue Shopping' to add your reservations. On the next screen, you would then click 'Buy a Reservation' under where it says 'Reservations for Pass Holders' (to check reservation costs and schedules beforehand, you would click on 'Book your Rail Pass Reservations' on the homepage of our website, www.raileurope.com.)

    To ensure that you're being quoted the reservation fees for passengers traveling with the France Rail Pass, you would click 'View' listed with the cost when you pull up the results of your search. You would then refer to where it says 'Ticket Flexibility'. Underneath 'Ticket Flexibility', you may see 3 options: 'Non Flexible', 'Semi Flexible' and 'Fully Flexible. You would click 'Read More' next to each of these options until you see the fare titled 'TGV: French Day Train Passholder' or something similar. Generally, this rate is found under the 'Semi Flexible' option. If these fares are not available, then you would want to look for the fare titled 'France Pass Easy Access', which is also generally found under the 'Semi Flexible' option when the regular passholder rates are alread sold out.

    If you do not see either of these options, then it is possible that all of the passholder fares are completely sold out on the train you are looking at. If that is the case and you wish to verify the availability of that train, you would have to call us at 1-800-622-8600. If you need to take a specific train and the passholder fares turn out to be sold out, then you would have to purchase regular point-to-point tickets to take that train.

    Trains in France can be reserved within 90 days of an intended date of departure. If your intended date of departure happens to fall outside of this time frame, you would just enter a date within the next 90 days to get an idea of the reservation cost and view schedules when searching the route on our website.
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