Incorrect Name on Eurail Global Pass

Hi,
We just ordered global passes from rail europe. We had 2 mistakes in teh tickets that are on the way (being shipped to the US alread)

1) Wife's last name is wrong (she has my last name)
2) I assumed the free 3 days would automatically get added but they did not

Can you Please let me know what the best way to fix this would be,
We paid for the rail protection for 60$,

Thanks,
Venkatesh
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