I’m Frustrated

Website checkout issues - keep getting "Please select a shipping option" message

Trying to purchase train tickets for Dec 30 (today is 28th) and I keep getting the "Please select a shipping option." in my cart when trying to checkout and pay. There is no place for me to select a shipping option so I don't know what to do. Why can't they be issued electronically? Frustrating. Again, no section for shipping option but I still receive the same error message every time when trying to pay.
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  • Jeff (Official Rep) December 31, 2018 14:49
    Hi Blake,

    I'm sorry we were not able to get back to you in time, as our offices were closed. However, the method of ticketing depends on the train/route.

    With European rail travel, many tickets are still only able to be issued as paper documents that would have to be shipped to you. Currently, only tickets for trains in certain parts of Europe are able to be issued as e-tickets (in the form of print-at-home and/or print-at-station tickets). This includes domestic trains operating within the United Kingdom, Spain, Italy, Germany, and France, as well as some internationally operating trains between France and neighboring countries or Germany and neighboring countries. For all other trains, tickets are only able to be issued as physical documents that would have to be shipped to you prior to your departure.

    If tickets for a particular train are able to be issued as print-at-home or print-at-station tickets, then the option would display for you at the first step of the checkout process.

    The goal is to have more trains become e-ticketable, but this is reliant upon coordinated effort with the individual train companies themselves.
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