I’m frustrated

Website won't let me book train travel with my RailEurope pass

When I try to book train travel, I check off the box "I have a rail pass". A new box "Which pass?" pops up. When I click on this, a new box opens "Class of service (your rail pass)" and asks that I indicate 1st class or 2nd class. When I click 2nd class, it doesn't acknoweledge my choice and so I am unable to continue with my bookings. This has been going on for 3 weeks. I've sent several emails, have tried chatting online with an agent, and have tried calling the Canadian RailEurope phone number numberous times. Nothing has worked.
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