What if I miss my connection in Milan traveling Rome to Basel?

I may book a ticket from Rome to Basel through Milan. If I miss my 24 minute connection due to a late train, can I just take a later train from Milan to Basel or would I have to pay for a new ticket?
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  • Jeff (Official Rep) May 06, 2019 17:04
    Hi Stephen,

    Your actual ticket would only be valid for the specific train you book and could not be used on any other train.

    For a connecting train from Milan to Basel, you would have to refer to the exchange policy of the ticket.

    The most flexible fare on a train from Milan to Basel is only exchangeable up to the train's actual departure time. If the exchange is requested after the train's departure, then the exchange would not be possible. This would not do you any good in the case of a missed train. However, 24 minutes is enough time to change trains at the station in Milan (Milan Centrale).

    You would purchase tickets by searching a route under 'Book Train Tickets' on the homepage of our website, www.raileurope.com. If you want to allow for a transfer time of your own choosing, you would do a separate search for each segment of the connection. Therefore, you would do one search from Rome to Milan and another search for connecting trains from Milan to Basel. This would enable you to book a later train for that final segment from Milan to Basel. If you do search these segments separately, just be sure to match your arrival station for your trains from Rome to Milan with your departure station for your connecting train from Milan to Basel.

    When the results of your search display, you would view a particular fare's refund/exchange policy by clicking on the fare and then clicking on 'Fare details' within the information box that expands out underneath. With that said, the exchange policy is actually not explained for the most flexible on trains from Milan to Basel. If you click the most flexible option and refer to the 'Fare details', the fare for the Milan-Basel segment should be named 'Swiss-Italy Standard'. If that is the case, even though the specific exchange policy isn't outlined, these are exchangeable locally only if the exchange is performed before the train's schedule departure time. The exchange would have to be done at the self-service kiosks in the station itself. If that is not possible, then you would end up having to purchase a new ticket altogether for a later train.

    Trains from Rome to Milan are high-speed Frecciarossa and Italo trains. Trains from Milan to Basel are EC (EuroCity) trains. These trains can be booked once within 120 days of an intended departure date.
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