I’m frustrated very much.

You have not refunded for over 60 days.

This is an email fro Rail Europe to me because owning me the money:
"
Nov 4, 2014

Dear James ,

Greetings from Rail Europe !!

We are assuredly trying to sort out the refund issue . Please note that the refund itself takes approximately 30 days to reflect to your card however as we have not yet received a reply from the concerned team , we will try to expedite the process.

We will in all surety respond to you once we receive the reply regarding your refund.

Regards,

Rail Europe
"

Now Jan. 17, 2015, I report the problem to you, hope you refund as soon as possible.
1 person has
this problem
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Reply
  • Jeff (Official Rep) January 19, 2015 16:34
    Hi James,

    I'm sorry, however, we are not able to assist with specific orders through this messageboard. Since you have a question about your specific order, you would have to contact us either by calling us at 1-800-622-8600 or by sending an email to customercare@raileurope.com.

    If you send an email, please be sure to include the booking number for your order, as well as your full first and last name. However, please note it can take up to 72 business hours to receive a reply with regard to email correspondence.
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